We always aim to have your orders to you within 2-3 business days via MyHermes delivery (for small items) or as soon as possible for surfboard orders which are shipped via courier service.
Some delays may be possible on all orders for reasons beyond our direct control, but please feel free to Contact us at email@example.com or tel 01637 873990 with any questions you may have.
Overseas orders & delivery may be possible, please contact us prior to your order to see if we can fulfill your order.
Refund Policy – 14/02/2017
We endeavour to supply only the highest quality product and we believe that you will be delighted with your choice from Skindog Surfboards & Skindog Hardware Ltd. However, if you are unhappy with the product in any way it can be returned to us following the simple steps outlined below.
We accept returns up to 30 days after the date of dispatch. If you wish to return an item to us you must first obtain a return number. You can do this by phoning us on 01637 873990 or emailing us at firstname.lastname@example.org and quoting your order number. We cannot accept any returned items without this prior authorisation. No returns will be accepted without this number marked clearly on the outside of the package.
Please send the item for return back promptly after you have received your returns number. Please Note:
Any items returned must be in the original condition that you received them from us with all packaging and tags intact.
If you wish to exchange an item(s) you have to cover the cost of the return postage and there will be an additional postal charge for the replacement item(s).
If you are returning an item to us for a refund you must cover the cost of postage back to us.
If you have received an item that is faulty, or has been sent by us incorrectly we will refund the cost of any postage due.
Due to hygiene reasons, we are unable to accept returns on underwear, bikinis and earplugs.
You are responsible for the item(s) until they reach us.
For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
Should you wish to cancel your order, please contact us before dispatch and we will refund your payment. If you wish to cancel after the item(s) have been dispatched please follow our returns process.
We reserve the right to cancel orders should we identify an order to be fraudulent or if shipping costs are out of proportion to the order value.